Contact

Shipping

We ship within 15-20 business days of order placement, depending on product availability and lead time, Monday through Thursday. We ship via USPS for all orders.

Global shipping is available for all products

Returns & Exchanges

Return most any item up to 10 days after receiving your purchase.

For product exchange- Product must be returned in the original like new condition, within 10 days. Buyer will be billed or reimbursed any difference in product purchase price. Buyer will also be responsible for paying all shipping and handling fees (including the cost of shipping the new pedal) plus a $25 restock fee. Exchange policy pertains to pedals purchased directly from the Pro Tone Pedals web site only excluding those purchased as ‘blems or restocks’, promotional pricing, and limited edition models.

For Product Return- Product must be returned in the original, like new condition, within 10 days. Buyer will be responsible for paying all shipping and handling fees. Restocking fees may be applied if the unit is no longer in ‘Like New’ condition. Return policy pertains to pedals purchased directly from the Pro Tone Pedals web site only, excluding those purchased as ‘blems or restocks’, promotional pricing, and due to the increased administrative and production costs, limited edition models.

Please allow 4 weeks for refund processing.

All sales of ‘blems or restocks’, promotional pricing, and limited edition models- they carry a full warranty, but are not eligible for return or exchange.

POWER BASED REPAIR-

If you power your unit with an incorrect power supply we can fix it for you, but we have to charge you for the time and parts. Repair costs for blown circuits is $50 plus shipping costs. Before you ask- YES we can tell if you’ve blown your pedal due to incorrect power supply. If your pedal’s circuit board has been tampered with or modified, adjusted or repaired by anyone other than Pro Tone Pedals, any warranty, implied or explicit, is void.

SIGNATURE MODEL, & PAYMENT PLAN CANCELLATION & RETURN FEES-

Due to the increased administrative costs involved with the payment plans and signature models they are subject to a cancellation fee of $20.00.

Please keep in mind- these units are built and painted by hand, as such there may be inconsistencies, color variations and or grain variations in the finish/aluminum and other naturally occurring flaws. We try our best to keep the quality of our products high, and if we feel any of these inconsistencies are too extensive, the unit will be sold as a blem.

Still need assistance? Feel free to contact us: