Shipping Information
What Shipping Methods Are Available?
We offer 2 levels of shipping service- a standard and an expedited service.
How Long Will It Take To Get My Package?
Shipping times depend on your location and shipping option chosen during check out.
U.S. residents can expect 2-7 days for shipping once your pedal has been built.
Do You Ship Internationally?
Yes. We ship globally.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit cards and PayPal. Payments are handled via PayPal as a secure gateway.
Is Buying On-Line Safe?
100% safe. Pro Tone Pedals does not store, nor can we see your credit card or other payment information- this is all handled privately & securely with PayPal.
Orders and Returns
How Can I Return a Product?
Any item(s) purchased directly from ProTonePedals.com can be returned for refund under the circumstances that you return the item in perfect mechanical, functional, and cosmetic condition within 72 hours of receiving the item(s). Upon receiving the returned item, Pro Tone Pedals will inspect and test the item to verify it is in “new” condition, and in perfect working order. Upon the item(s) passing inspection, we will issue a refund or contact you with any questions/concerns.
Pro Tone Pedals retains the right to charge a re-stocking fee on returned items that were shipped back to us within 72 hours of receiving the item(s) BUT that were found to be in less than new condition either functionally, mechanically, or cosmetically. Any item(s) received and kept for more than 72 hours are automatically deemed non-refundable and will not be accepted for return even if found to be in “new” condition and perfect working order.
What is your warranty policy?
Our pedals carry a Limited 5 Year Warranty within the USA for ANY problem related to the function or operation of that pedal due to faulty parts and/or other internal problem. Pro Tone Pedals sold outside of the USA carry a 1 year Limited Warranty. We do not cover things such as broken knobs, pots and jacks due to abuse or blown circuit boards due to improper power supply usage.
We build them to last but there are limits.